Desktop Support Specialist

4 weeks ago


London, Greater London, United Kingdom Squarepoint Capital Full time

Job Summary:

Squarepoint Capital is seeking a skilled Desktop Support Specialist to provide technical assistance to a global community of approximately 500 users in a Windows environment.

Key Responsibilities:

  • Provide 24x5 support on-site and remotely to users with workstation applications, access control policies, and hardware issues.
  • Manage raised requests and incidents in a timely manner following internal request runbooks and incident management processes.
  • Partner with internal and external teams to troubleshoot complex incidents and develop strategic solutions.
  • Proactively automate common tasks to improve efficiency and increase productivity.

Requirements:

  • Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite, and Azure.
  • Experience with Active Directory, Group Policy, remote access solutions, and software deployment.
  • Ability to handle multiple tasks with changing priorities and frequent interruptions.
  • Strong analytical, prioritizing, interpersonal, problem-solving skills.
  • Strong verbal and written communication skills.

Preferred Qualifications:

  • Powershell and Python experience.
  • Network experience.
  • Linux environment experience.

Compensation and Benefits:

The minimum base salary for this role is $80,000 if located in New York. This role may be eligible for discretionary bonuses and benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions.



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