Desktop Support Specialist
4 days ago
Job Title: Desktop Support Specialist
A leading investment firm in the UK is seeking a proactive Desktop Support Specialist to join its IT Infrastructure team. This role involves supporting the firm's global desktop environments and working closely with both the Technology team and end-users. The company values an inclusive culture and is dedicated to fostering diversity for the benefit of both employees and clients.
Key Responsibilities:
- Deliver high-quality technical support via email and phone to resolve daily IT issues for 400+ users across five global locations.
- Set up, troubleshoot, and maintain various hardware and software systems.
- Provide technical and analytical support across servers, storage, networking, telephony, and other IT systems.
- Resolve application issues and manage daily job errors.
- Address user requests and inquiries with a customer-focused approach.
Requirements:
- 5+ years of experience in technology support within the financial services sector.
- Self-driven, resourceful, and able to work both independently and as part of a team.
- Strong troubleshooting abilities, with resilience under pressure.
- Advanced skills in MS Office 365, Active Directory/Group Policy, Citrix Administration, and SCCM.
- Scripting/automation experience (such as PowerShell).
- Bachelor's degree required.
Compensation:
Pay of up to £90k+ with other working benefits & annual bonus
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