Desktop Support Specialist

4 days ago


London, Greater London, United Kingdom Selby Jennings Full time

Job Title: Desktop Support Specialist

A leading investment firm in the UK is seeking a proactive Desktop Support Specialist to join its IT Infrastructure team. This role involves supporting the firm's global desktop environments and working closely with both the Technology team and end-users. The company values an inclusive culture and is dedicated to fostering diversity for the benefit of both employees and clients.

Key Responsibilities:

  • Deliver high-quality technical support via email and phone to resolve daily IT issues for 400+ users across five global locations.
  • Set up, troubleshoot, and maintain various hardware and software systems.
  • Provide technical and analytical support across servers, storage, networking, telephony, and other IT systems.
  • Resolve application issues and manage daily job errors.
  • Address user requests and inquiries with a customer-focused approach.

Requirements:

  • 5+ years of experience in technology support within the financial services sector.
  • Self-driven, resourceful, and able to work both independently and as part of a team.
  • Strong troubleshooting abilities, with resilience under pressure.
  • Advanced skills in MS Office 365, Active Directory/Group Policy, Citrix Administration, and SCCM.
  • Scripting/automation experience (such as PowerShell).
  • Bachelor's degree required.

Compensation:

Pay of up to £90k+ with other working benefits & annual bonus



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