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Dedicated Desktop Support Professional

2 months ago

London, Greater London, United Kingdom Canonical Full time

This is a unique opportunity for an open source technologist to demonstrate their expertise in Linux desktop, hardware, and software. Canonical is looking for an exceptional technical support specialist to provide engineering solutions to customers adopting Ubuntu and Open Source on desktop.

As a Desktop Support Engineer at Canonical, you will be working with a dedicated set of enterprise customers, applying your knowledge of Linux desktop applications, authentication, and security. You will also utilize your experience with popular open source software and debug Ubuntu Desktop issues to contribute code and help fix them.

  • Apply your knowledge of Linux desktop, applications, authentication, and security
  • Demonstrate your expertise in TCP/IP, wired & wireless networking on Ubuntu Desktop and Server
  • Act as the technical authority and utilise your experience with popular open source software
  • Provide advice on deployed architecture and implementing solutions for complex problems

The successful candidate will have:

  • Bachelor's degree in Computer Science or related technical field
  • Open source experience
  • Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
  • Familiarity with PC and/or laptop hardware as well as SBCs e.g. Raspberry Pi
  • Familiarity with Debian or Snap packaging
  • Experience with GNOME, GTK, Python, or C
  • Ability to speak English fluently
  • Excellent communication skills and extensive experience in customer-facing positions

We offer a competitive salary range of $80,000-$120,000 per year, depending on experience, plus benefits such as health insurance, retirement plan, and generous paid time off. We are a remote-friendly company, and we encourage applicants from diverse backgrounds.

Requirements:

  • Bachelor's degree in Computer Science or related technical field
  • At least 2 years of experience in professional support with Linux desktop
  • Excellent problem-solving skills and ability to work under pressure

What We Offer:

  • Competitive salary range of $80,000-$120,000 per year
  • Health insurance and retirement plan
  • Generous paid time off and flexible work arrangements

How to Apply: