Desktop Support Professional

1 week ago

London, Greater London, United Kingdom Hunter Bond Full time £90,000

Job Overview

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  • Role Description: We are seeking a Desktop Support Professional to join our team at Hunter Bond in London. As a Desktop Support Professional, you will be responsible for providing technical support to the trading floor and other business units, ensuring the smooth operation of our trading systems and infrastructure.

Key Responsibilities:

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  • Provide day-to-day technical support for the trading floor and other business units, addressing hardware, software, and networking issues.
  • Troubleshoot and resolve issues related to trading systems, market data feeds, and other mission-critical infrastructure.
  • Develop and maintain PowerShell scripts to automate tasks, improve operational efficiency, and assist with system diagnostics.
  • Monitor, maintain, and support the Windows OS environment across desktop, server, and virtualized platforms.
  • Collaborate with traders, quantitative researchers, and internal IT teams to resolve complex, time-sensitive technical issues in a fast-paced environment.
  • Ensure business continuity by maintaining backups, performing system health checks, and supporting disaster recovery operations.
  • Act as the point of contact for resolving incidents and service requests, escalating more complex issues to senior IT staff when needed.
  • Maintain clear documentation of all support incidents, procedures, and resolutions to build a robust internal knowledge base.
  • Support the deployment and rollout of new systems and applications, ensuring minimal downtime and user disruption.
  • Continuously improve internal tools, processes, and workflows to optimize the firm's technology infrastructure.
  • Stay updated with emerging technologies and trends to recommend improvements and ensure the firm remains at the forefront of IT excellence.

Benefits:

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  • Competitive salary up to £90,000, based on experience, plus an annual performance-based bonus.
  • Comprehensive health insurance, pension plan, and wellness benefits.
  • Access to cutting-edge trading technology and systems.
  • Exposure to high-frequency, low-latency environments in one of the most dynamic sectors of the financial market.
  • Professional development opportunities to expand your skill set and advance your career.
  • Flexible leave policies and a work-life balance focused environment.
  • A collaborative, fast-paced, and rewarding team culture.

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