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Desktop Support Professional

4 weeks ago

London, Greater London, United Kingdom DGH Recruitment Full time

Job Title: Desktop Support Professional

About the Opportunity

We are seeking a highly skilled Desktop Support Professional to join our team, providing technical support to our clients and internal stakeholders. As a key member of our IT team, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and escalating complex problems to the relevant teams.

Your expertise in MS Office 365 Suite, Windows 10, and mobile devices will enable you to resolve technical queries efficiently. You will also be expected to work collaboratively with the IT team to ensure seamless service delivery.

Key Responsibilities:

  • Provide timely and effective support to clients and internal stakeholders.
  • Respond to requests via various channels, logging all issues accurately.
  • Collaborate with the IT team to ensure seamless service delivery.

Requirements:

  • MS Office 365 Suite (Outlook, Word, Excel, PowerPoint)
  • Windows 10
  • Mobile Devices – iOS & Android
  • Basic understanding of networks (LAN, WAN, WAP, Cloud, IP)

Salary: £38,000 - £48,000 per annum, depending on experience.