Linux Desktop Support Specialist

1 week ago

London, Greater London, United Kingdom Canonical Full time

This is an exciting opportunity to leverage your expertise in Linux desktop, applications, authentication, and security to deliver exceptional technical support and engineering solutions to our customers.

We are seeking a skilled Desktop Support Engineer to join our team at Canonical, where you will work with a dedicated set of enterprise customers adopting Ubuntu and Open Source on desktop.

As a Desktop Support Engineer, you will be responsible for:

  • Applying your knowledge of Linux desktop, applications, authentication, and security
  • Demonstrating your expertise in TCP/IP and wired & wireless networking on Ubuntu Desktop and Ubuntu Server
  • Acting as the technical authority and utilizing your experience with popular open source software
  • Providing advice on deployed architecture and implementing solutions for complex problems
  • Debugging Ubuntu Desktop issues and contributing code to help fix them
  • Communicating regularly with the customer team about ongoing issues

Requirements include a BA/BS degree in Computer Science or a related technical field, open source experience, professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros), and familiarity with PC and/or laptop hardware as well as SBCs.

The successful candidate will have excellent communication skills, extensive experience in customer-facing positions, high motivation, and the ability to multi-task and follow-up reliably on commitments.

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