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AOG Operations Specialist
2 months ago
Job Summary:
We are seeking an experienced AOG Operations Specialist to join our team at Willis Global Ltd. As an AOG Operations Specialist, you will be responsible for fulfilling time-critical demands from airline customers while working closely with the Operations Specialist Team Leader and team to ensure operational performance in accordance with contracted targets (KPIs) and obligations.
Main Responsibilities:
- To act as a focal point and provide continuity for our contracted customers and Programme Managers, handling time-critical orders and ensuring requirements are handled efficiently.
- To act as the focal point for requests received from our contracted airline customers, ensuring demands are raised in a timely manner, sources of supply are identified, and to arrange shipment in accordance with the contractual service level.
- To be aware and assist with the airline/customer daily operational demands process, alongside the fulfillment of customer requests in accordance with the contractual service level.
- To assist with any customer Order backlogs either system or operational, ensuring customer delays are kept to a minimum while maintaining excellent customer communication and well-informed potential alternative solutions.
- Pro-actively engage with the allocated Programme and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
- Identify at an early-stage potential problems and risks, evaluate, and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions. Escalation to the relevant manager to support with resolution.
- Ensure that all components float levels accurately reflect the operational requirement by producing a statistical analysis so that any surplus or shortfall can be highlighted and rectified. Also ensure all reorder levels, minimum order quantities, etc. are set for ultimate efficiency on all items to prevent over stocking and stock out at all warehouses.
Requirements:
- Proven supply chain or logistics or AOG operations experience gained within a high-pressurized / time-critical environment.
- Broad knowledge and understanding of airline / aviation / aerospace operating and business environment, including technical services, logistics operations, and customer service.
- Excellent communication skills.
- Flourishes in a fast-paced environment.
- Experience in working with demanding customers.
- Advanced Microsoft Office - Word, Excel, Outlook, and easily adapt to in-house IT systems.
About Us:
Willis Global Ltd is a leading recruitment consultancy for the supply chain and logistics industry. We are committed to providing exceptional service to our clients and candidates, and we are seeking a talented individual to join our team.
