Technical Operations Engineer
2 weeks ago
We are seeking a highly skilled Technical Operations Engineer to join our team at Virgin Atlantic Airways. As a key member of our engineering operations team, you will be responsible for providing technical support, fleet monitoring, and AOG management to all Virgin stations worldwide.
As a Technical Operations Engineer, you will work closely with the Engineering Operations Manager to manage all operational disruptions caused by technical situations, ensuring the safe, on-time delivery of our commercial flying program.
Key ResponsibilitiesOperational Control and Decision Making:
- Minimise engineering delays by providing backup and support as necessary.
- Ensure that as focal for an AOG recovery, parallel path actions are formulated and deployed.
- Manage the day-to-day engineering operation through fleet monitoring and defect management.
- Ensure published departmental procedures for AOG management and reporting are followed consistently.
- Ensure customer experience and NPS impact is considered in decision making.
- Safety and compliance must be driven by Technical Operations in all decision making.
Assessment Fleet monitoring and control:
- Pro-actively review AHM/Airman/Ultramain systems and review all outstanding defects on the VAA fleets daily.
- Trend monitoring of aircraft systems highlighting adverse trends.
- Provide fully defined tasks where applicable to rectify.
Repetitive and time limited defects:
- Constant monitoring, analysing and evaluating of defects and provision of recommended maintenance actions.
- Solution finding.
- Provide fully defined tasks to rectify.
- Draw on support required by Engineering Services or OEMs to allow rectification of time limited defects.
Continuous Improvement:
- Total ownership of aircraft condition and compliance.
- Evaluate all Technical delays for appropriate follow-up and Root Cause investigation.
- Compile and publish AOG logs with allocated actions for follow-up.
- Review of AOG situations post the event with recommendations for improvements.
Reporting:
- Accurate and regular reports compiled and issued to the business regarding AOGs.
- Clear and timely delay reporting, collaborating with the business with follow-up actions recorded.
We are looking for individuals with the following skills and experience:
- Hold EASA Part 66 B1 and/or B2 Licenses, or a Degree qualification / HND in a relevant Engineering subject.
- Experience and in-depth technical knowledge of the Virgin fleet.
- Proven ability to analyse and interpret data from a variety of sources.
- Effective decision-making skills.
- Broad understanding of health and safety implications.
- Proven communication, influencing and negotiating skills.
- Logical, analytical and creative approach to solving problems.
- Able to produce technical instruction/reports for various recipients.
- Able to make clear decisions in pressure situations.
- Current on Human Factors, Part M and appropriate training programs.
- Computer literate with knowledge of Virgin IT systems, Microsoft office.
We offer a competitive basic salary, shift allowance, and development opportunities. We're renowned for our brilliant staff travel benefits.
Be YourselfWe are an equal opportunity employer and actively encourage applications from all backgrounds.
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