Technical Operations Engineer

2 weeks ago


Crawley, West Sussex, United Kingdom Virgin Atlantic Full time
Job Overview

We are seeking a highly skilled Technical Operations Engineer to join our team at Virgin Atlantic Airways. As a key member of our engineering operations team, you will be responsible for providing technical support, fleet monitoring, and AOG management to all Virgin stations worldwide.

As a Technical Operations Engineer, you will work closely with the Engineering Operations Manager to manage all operational disruptions caused by technical situations, ensuring the safe, on-time delivery of our commercial flying program.

Key Responsibilities

Operational Control and Decision Making:

  1. Minimise engineering delays by providing backup and support as necessary.
  2. Ensure that as focal for an AOG recovery, parallel path actions are formulated and deployed.
  3. Manage the day-to-day engineering operation through fleet monitoring and defect management.
  4. Ensure published departmental procedures for AOG management and reporting are followed consistently.
  5. Ensure customer experience and NPS impact is considered in decision making.
  6. Safety and compliance must be driven by Technical Operations in all decision making.

Assessment Fleet monitoring and control:

  1. Pro-actively review AHM/Airman/Ultramain systems and review all outstanding defects on the VAA fleets daily.
  2. Trend monitoring of aircraft systems highlighting adverse trends.
  3. Provide fully defined tasks where applicable to rectify.

Repetitive and time limited defects:

  1. Constant monitoring, analysing and evaluating of defects and provision of recommended maintenance actions.
  2. Solution finding.
  3. Provide fully defined tasks to rectify.
  4. Draw on support required by Engineering Services or OEMs to allow rectification of time limited defects.

Continuous Improvement:

  1. Total ownership of aircraft condition and compliance.
  2. Evaluate all Technical delays for appropriate follow-up and Root Cause investigation.
  3. Compile and publish AOG logs with allocated actions for follow-up.
  4. Review of AOG situations post the event with recommendations for improvements.

Reporting:

  1. Accurate and regular reports compiled and issued to the business regarding AOGs.
  2. Clear and timely delay reporting, collaborating with the business with follow-up actions recorded.
About You

We are looking for individuals with the following skills and experience:

  1. Hold EASA Part 66 B1 and/or B2 Licenses, or a Degree qualification / HND in a relevant Engineering subject.
  2. Experience and in-depth technical knowledge of the Virgin fleet.
  3. Proven ability to analyse and interpret data from a variety of sources.
  4. Effective decision-making skills.
  5. Broad understanding of health and safety implications.
  6. Proven communication, influencing and negotiating skills.
  7. Logical, analytical and creative approach to solving problems.
  8. Able to produce technical instruction/reports for various recipients.
  9. Able to make clear decisions in pressure situations.
  10. Current on Human Factors, Part M and appropriate training programs.
  11. Computer literate with knowledge of Virgin IT systems, Microsoft office.

We offer a competitive basic salary, shift allowance, and development opportunities. We're renowned for our brilliant staff travel benefits.

Be Yourself

We are an equal opportunity employer and actively encourage applications from all backgrounds.



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