Sales Coordinator

4 weeks ago


Reading, Reading, United Kingdom Macfarlane Group Full time
Sales Coordinator Role Overview
At Macfarlane Group, we're dedicated to protecting what matters most – our people, our customers, our communities, and the environment. As a Sales Coordinator, you'll play a key role supporting the external sales team and optimising territory sales. Acting as the main point of contact for customer accounts, you'll oversee order progression and maintain high sales administration standards. Proactively developing customer accounts, you'll revive lapsed ones and identify opportunities through strategic up-selling and cross-selling.

Sales Coordinator Key Responsibilities
Conduct sales activity, proactively developing existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio.
Utilise CRM system (MS Dynamics) to diligently follow up on all new and existing sales leads, enquiries, and quotations.
Take initiative to contact lapsed and underutilised accounts to promote the breadth of Macfarlane's product and service offerings.
Conduct proactive sales calls to explore opportunities for new business, generating valuable sales leads.
Collaborate closely with Sales Executives, providing them with necessary support and assistance.
Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilising the relevant systems.
Foster and maintain a comprehensive knowledge of all packaging solutions, actively sharing insights and expertise with colleagues.

Requirements
The successful applicant will bring the following qualities and experience: Minimum of 12 months' experience in a comparable sales coordination or support role, demonstrating proficiency in customer engagement and sales administration. Proven track record of actively engaging customers in phone-based roles for at least 12 months, showcasing strong communication skills and rapport-building abilities. Demonstrated ability to manage sales administration tasks and process sales orders efficiently within a busy environment. Strong and effective telephone manner, with a documented history of establishing rapport with customers to facilitate successful sales interactions. Proficient IT skills, including intermediate-level proficiency in Excel and prior experience with CRM systems for data management and analysis. Solid numerical skills with keen attention to detail and the ability to interpret and analyse data accurately. Proven record of outbound prospecting and cold calling to generate new business sales opportunities. Previous experience providing sales support to external field-based colleagues, demonstrating collaborative teamwork and support. Prior use of Microsoft Dynamics CRM or similar CRM systems. Any knowledge of packaging-related products, or prior familiarity with our products.

What We Offer
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays. Additional Holiday purchasing scheme (run annually). Contributory pension scheme. Free parking at most of our site locations. Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles. Employee assistance program to support & advise with well-being & any issues. Extensive range of training/development & potential progression opportunities. Employee discount scheme (discounts on several major retail/leisure brands). Simply Health/Dental Cover option or BUPA cover for qualifying roles. Enhanced HR policies relating to various employee rights & entitlements. Long service awards (5-40 years). Financial support with eye-tests/purchasing glasses (DSE users only). O2 Mobile discount scheme (up to 25% off). Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies).

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