Customer Service Administrator

3 weeks ago


Burnley, United Kingdom Yodel Full time
Job Overview
As a Customer Service Administrator at Yodel, you will be working closely with drivers and site-based colleagues to support parcel dispatch and return, as well as handling various administrative tasks to enhance customer service. This role involves working on Saturdays only, with a focus on providing excellent customer service and support.

Key Responsibilities
• Provide administrative support to the customer service team
• Assist with parcel dispatch and return
• Handle customer inquiries and resolve issues
• Maintain accurate records and reports

Requirements
• Administration skills and experience
• Excellent communication and IT skills
• Ability to work in a fast-paced environment
• Strong attention to detail

Benefits
• 28 days' holiday entitlement
• Excellent pension programme
• Uniform provided
• Opportunities to progress and develop skills
• Overtime always available

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