Customer Service Operational Support Administrator

6 months ago


Burnley, United Kingdom Liberata Full time

**Job Title: Customer Service Operational Support Administrator**

**Vacancy reference number: 00631**

**Salary: £23,138 - £26,995 dependant on experience**

**Location: Hybrid - Burnley Office Based**

**Contract type: Full Time 37 hours - Permanent**

**The Vacancy**:
**Fancy a role where you support to really make a difference?**

**Want a role where no day is the same?**

**Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 9:00-5:00 and don’t work Bank Holidays.**

**Your NEW job description**:
Become part of our Liberata Operational Support team who support our Liberata Customer Services team to deliver **1st call resolution for each and every customer.**

You will play a vital role in supporting the Operational Support team by helping to deliver a variety of tasks, such as updating training material and **making them visually engaging** to **administration of interviews for new recruits** You must be able to effectively **plan your time **to enable you complete all your tasks within priority order and have a **keen eye for detail** when it comes to visual content.

We must warn you that this role is **immensely rewarding**, as you will be supporting colleagues who help customers on a daily basis, some of which are highly vulnerable. You get to ensure our colleagues are regularly recognised for key milestone and outstanding performance

So, if you are looking or a role where **no day is the same** and are involved with a variety of key tasks for the operationget applying

**Your required skills**:

- Commercial awareness Understands the strategic direction of the business and actively contributes towards its commercial success.
- Experience of working a fast-paced client facing position
- Background working in an FCA regulated environment essential.
- A self-driven and proactive approach to assessing calls.
- Excellent planning and organisational skills
- Strong attention to detail.
- Ability to communicate effectively with an ability to deliver a message at all levels
- Experience of leading a high performing team.
- Experience in creating communications
- English degree preferable

**Your key deliverables**:

- Help support the business to deliver 1stcontact resolution.
- Work alongside the Operational Support team to ensure all communications and key updates are delivered in a consistent way
- Create and deliver communications
- Support the Operational support team with administrative duties
- Support recruitment and onboarding process as an administrator
- Support colleague recognition by celebrating key milestones and achievements - weekly recognition.
- Support engagement activities from an administrative position.

**Your key tasks**:

- Update news channels with key client information, ensuring colleagues are continually delivering the right service to our customers.
- Support Training and Development team, by supporting the training visuals to ensure training lands as expected.
- Support the booking and onboarding documents administration for any customer service recruitment.
- Track, communicate and celebrate colleague recognition. This is from weekly stars to colleague milestones.
- The ability to listen, express and articulate information effectively, facilitating two-way communications to help create a culture of openness and engagement.
- Support the Operational Support Manager, Engagement champions and Great place to work champions to drive a positive culture within Customer Services.
- Supports continual improvement of service, for our colleagues and clients. Able to review feedback and suggest improvements.

**What’s in it for you**

Not only do you get to join an award-winning business, you are joining at an exciting time as we are reviewing and developing our services

**The Company**:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient, leveraging our best-in-class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award-winning service and our entire workforce are encouraged to demonstrate our company values **Accessible - Curious - Expert (ACE)**

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

**Our Staff Benefits Include**
- **M



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