Operational and Administration Support

5 months ago


Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

An exciting opportunity has arisen for an enthusiastic, self-motivated and pro-active individual to join our Intensive Home Support (IHSS) as an Operational and Administrative Support on a fixed term basis for 12 months.

The service is delivered across Pennine, Lancashire to provide a responsive service to patients with long term and/or complex conditions with care in their own homes.

The post holder will maintain effective and efficient processes and systems in order to provide, facilitate and co-ordinate the inputting of referral activity and related operational support.

The IHSS operational hours are 7 days per week over 24 hours, however the post holder will work their contracted hours between 08:30 - 16:30 Monday
- Friday.
- To provide pro-active and responsive operational support to the IHSS Team, IHSS Operational Manager, Nurse Consultant and wider Integrated Teams.
- Daily inputting of data from hard copy onto appropriate electronic system with speed and accuracy.
- To competently use electronic information systems to ensure data is protected against inappropriate use and patient confidentiality is protected at all times.
- Maintain a confidential and professional approach at all times when dealing with patients or relatives by telephone, or with colleagues, other professionals who are employees of ELHT or partner organisations by telephone or face to face.
- Support the monitoring and reporting of delays in the patient journey.
- Organise delegated workload, working on own initiative under the guidance of the IHSS Operational Manager and senior members of the Team to ensure deadlines are met and a high standard of service is provided
- Refer any complaints or unresolved issues to the line manager or delegated person on duty.
- Work within limits of own competence and responsibility, referring issues beyond limits to qualified team members.
- Utilise EMIS, CERNER and any other electronic systems to record team activity and patient activity in line with deadlines set.
- Maintain the housekeeping of the office environment and own work station to ensure a professional image at all times.

Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people in Pennine Lancashire.

The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.

We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work and achievements.

For more information about the advertised role and main job duties/ responsibilities please open the Job Description and Person Specification located under the supporting documents heading.



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