Neighbourhood Housing Officer

1 week ago

Canary Wharf, Greater London, United Kingdom Daniel Owen Ltd Full time

Job Summary:

We are seeking a highly skilled and experienced Neighbourhood Housing Officer to join our team at Daniel Owen Ltd. As a key member of our housing team, you will be responsible for managing a Neighbourhood patch and providing tenancy-neutral housing and estate management services.

Key Responsibilities:

  • Manage the patch to an exceptionally high standard by engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
  • Pro-actively deal with all potential hazards and Fire Risk Assessment actions to ensure a safe and secure environment for residents.
  • Ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets, while maintaining a high level of customer satisfaction.
  • Support and sustain tenancies to prevent homelessness by providing general tenancy support to residents and helping them to sustain their tenancy.
  • Undertake sensitively and effectively all aspects of tenancy management, including case management and tenancy enforcement.
  • Case manage residents with additional needs to ensure their housing needs are met and they receive the necessary support.
  • Take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments, and attending Court to give evidence.
  • Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit, and when representing the Council in court.
  • Have sound judgement and the ability to prioritise effectively to meet various performance targets and ensure the smooth operation of the housing team.
  • Meet various performance targets and contribute to the overall success of the housing team.
  • Have experience in using Northgate (SX3) and Contact manager IT systems to manage housing data and communicate with residents and stakeholders.

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