Service Desk Support Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

We are looking for a highly motivated and organised Customer Service Advisor to join our team at Burton Bolton & Rose Recruitment Services Ltd. This is a fantastic opportunity to develop your skills and experience in a dynamic and fast-paced environment.

About the Role

The Customer Service Advisor will be responsible for providing exceptional customer service to clients, managing a busy helpdesk, and handling incoming calls from clients. They will also be responsible for tracking work from start to completion, collating Engineers' timesheets, and raising client invoices.

Key Responsibilities
  • Manage a busy helpdesk and handle incoming calls from clients
  • Provide excellent customer service to clients via phone and email
  • Log call details onto the computer system and allocate jobs to Engineers
  • Track work from start to completion and update weekly reports on work completed
  • Collate Engineers' timesheets and raise client invoices

We estimate that the salary for this role will be around £24,000 per annum, depending on experience. In addition to your base salary, you can also expect benefits such as paid holidays, pension scheme, and training opportunities.



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