Service Desk Support Specialist
3 weeks ago
We are looking for a highly motivated and organised Customer Service Advisor to join our team at Burton Bolton & Rose Recruitment Services Ltd. This is a fantastic opportunity to develop your skills and experience in a dynamic and fast-paced environment.
About the RoleThe Customer Service Advisor will be responsible for providing exceptional customer service to clients, managing a busy helpdesk, and handling incoming calls from clients. They will also be responsible for tracking work from start to completion, collating Engineers' timesheets, and raising client invoices.
Key Responsibilities- Manage a busy helpdesk and handle incoming calls from clients
- Provide excellent customer service to clients via phone and email
- Log call details onto the computer system and allocate jobs to Engineers
- Track work from start to completion and update weekly reports on work completed
- Collate Engineers' timesheets and raise client invoices
We estimate that the salary for this role will be around £24,000 per annum, depending on experience. In addition to your base salary, you can also expect benefits such as paid holidays, pension scheme, and training opportunities.
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Service Desk Support Specialist
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IT Support Specialist
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Technical Service Desk Analyst
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Software Support Specialist
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Administrative Support Specialist
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Senior IT Support Manager
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Technical Help Desk Professional
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IT Service Delivery Manager
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IT Service Desk Expert
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ICT Support Specialist
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Digital Service Manager
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Substance Misuse Recovery Specialist
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Windows and Office Support Technician
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Technical Service Representative
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