IT Service Delivery Manager

24 hours ago


Watford, Hertfordshire, United Kingdom CV-Library Full time

We are looking for an exceptional IT Service Delivery Manager to join our team in Borehamwood. This is a permanent role offering a competitive salary of up to £55,000 depending on experience.

The ideal candidate will have a strong background in delivering IT services and solutions to clients in London and the South East. As a key member of our team, you'll be responsible for overseeing the delivery of our services and ensuring they meet the highest standards.

About the Role

This exciting opportunity involves managing our Service Desk team and providing technical support for our Technology's Managed Service customers. Your primary objective will be to deliver high-quality services that exceed our customers' expectations.

You'll be required to work collaboratively with our internal teams to identify opportunities for improvement and implement proactive measures to prevent reoccurring issues.

Key Responsibilities

Some of your key responsibilities will include:

  • Managing our Service Desk team to ensure efficient and effective incident resolution.
  • Providing technical support for our Technology's Managed Service customers.
  • Identifying opportunities for improvement and implementing proactive measures to prevent reoccurring issues.
What We Offer

We offer a range of benefits to ensure our employees feel valued and supported, including:

  • Holiday: 22 days' holiday rising to 25 days with length of service.
  • Training: A tailored training plan including official vendor certifications.


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