IT Service Delivery Manager

17 hours ago


Watford, Hertfordshire, United Kingdom Chapman Tate Associates Full time
Job Title: IT Service Delivery Manager

Maintain and nurture client relationships as a key role in our team, ensuring their needs are met with exceptional service.

This fast-paced environment is ideal for someone who thrives on delivering outstanding customer experiences and driving business growth.

About the Role
  • Manage a portfolio of client accounts to identify opportunities for growth and development, leveraging strong communication and interpersonal skills.
  • Act as the primary point of contact for clients, addressing queries and concerns promptly and efficiently, with a proactive and results-driven approach.
  • Collaborate with internal teams to ensure seamless service delivery and meet client expectations, utilizing CRM software and Microsoft Office Suite to maintain accurate records.
Key Responsibilities:
  • Develop and execute strategies to drive account growth and improve client satisfaction.
  • Maintain accurate records of client interactions and performance using CRM software.
  • Prepare and present regular reports on account performance to stakeholders.
Requirements:
  • Proven experience in account management or a similar customer-facing role, with a strong track record of driving business growth and improving client satisfaction.
  • Excellent communication and interpersonal skills, with strong problem-solving abilities and attention to detail.
  • A proactive and results-driven approach, with the ability to work independently and as part of a team.

Estimated Salary: Up to £35,000 per annum

Location: Dudley



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