IT Service Delivery Manager
17 hours ago
Maintain and nurture client relationships as a key role in our team, ensuring their needs are met with exceptional service.
This fast-paced environment is ideal for someone who thrives on delivering outstanding customer experiences and driving business growth.
About the Role- Manage a portfolio of client accounts to identify opportunities for growth and development, leveraging strong communication and interpersonal skills.
- Act as the primary point of contact for clients, addressing queries and concerns promptly and efficiently, with a proactive and results-driven approach.
- Collaborate with internal teams to ensure seamless service delivery and meet client expectations, utilizing CRM software and Microsoft Office Suite to maintain accurate records.
- Develop and execute strategies to drive account growth and improve client satisfaction.
- Maintain accurate records of client interactions and performance using CRM software.
- Prepare and present regular reports on account performance to stakeholders.
- Proven experience in account management or a similar customer-facing role, with a strong track record of driving business growth and improving client satisfaction.
- Excellent communication and interpersonal skills, with strong problem-solving abilities and attention to detail.
- A proactive and results-driven approach, with the ability to work independently and as part of a team.
Estimated Salary: Up to £35,000 per annum
Location: Dudley
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