Service Delivery Expert

2 weeks ago


Watford, Hertfordshire, United Kingdom Medtronic Full time

Job Description: Service Delivery Expert

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This is an exciting opportunity to join Medtronic as a Service Delivery Expert. As part of our global team, you will be responsible for delivering exceptional customer experiences and making a meaningful impact on patients' lives.

About the Role

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You will work closely with cross-functional teams to develop and implement strategies that improve customer satisfaction and loyalty. This role requires strong leadership and problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.

Key Responsibilities

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  • Develop and maintain relationships with patients, understanding their needs and preferences.">
  • Use effective communication skills to resolve customer complaints and provide personalized solutions.">
  • Work collaboratively with cross-functional teams to identify and implement process improvements.">
  • Contribute to the development and implementation of training programs to enhance customer service skills.">
  • Maintain accurate records and reports, including customer feedback and performance metrics.">

Requirements

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  • At least one year of relevant experience within customer service, contact centre, office, or helpdesk environment">
  • Experience troubleshooting medical equipment/services in contact centre/helpdesk">
  • Fluency in Swedish language skills">
  • Basic to intermediate level of math skills required to assist customers with their vital statistics">
  • Perceive, understand, and manage emotions and feelings to connect empathetically with customers">
  • Understanding and compliance with Medtronic policies to serve as an ambassador for Medtronic with internal/external stakeholders">

Benefits

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We offer a competitive salary range of $70,000 - $100,000 per annum, along with a benefits package that includes flexible working environment, annual incentive plan, pension scheme, group discount on healthcare insurance, training possibilities, employee assistance program, and recognition program.



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