Software Support Specialist

1 day ago


Watford, Hertfordshire, United Kingdom CV-Library Full time
Job Overview

We are seeking a highly motivated and organized Software Support Specialist to join our team in Watford, Hertfordshire. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess strong analytical skills.

Key Responsibilities
  • To administer, monitor and support End User Computing applications and DevOps tools like Atlassian tools, Software installations, User Access Management and other basic user support activities.
  • To provide exceptional customer service and resolve issues efficiently, responding to service incidents within specified Service Level Agreements (SLAs).
  • To maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions.
Requirements
  • A graduate degree or Technical apprentice.
  • 1 or 2 years of experience.
  • Right to work in the UK.
  • British nationality is mandatory or able to attain SC Clearance.

Estimated salary: £35,000 - £45,000 per annum.



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