Service Desk Support Specialist

2 days ago


Watford, Hertfordshire, United Kingdom CV-Library Full time

**About the Role:**

We are seeking a skilled Service Desk Support Specialist to join our team as a 1st Line Service Desk Engineer. This is a permanent position with a competitive salary of up to £28,000 per annum.

The successful candidate will provide technical support for our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.

**Key Responsibilities:**

  • Manage tickets efficiently and effectively within an ITIL environment.

**Requirements:**

  • You have at least 2+ years' experience in a commercial IT Support environment, and a strong understanding of computer hardware, software, networking, and operating systems.

**Benefits:**

  • A tailored training path with vendor-specific accreditations.
  • 22 days AL rising to 25 + BHs + Company pension + day off for birthday.

**System Knowledge:**

  • Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail).
  • Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
  • Microsoft Azure administration.
  • Proficiency in Windows OS (7, 8, and 10) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.

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