Technical Service Representative

5 days ago


Watford, Hertfordshire, United Kingdom CV-Library Full time
About the Job

We are seeking a skilled Help Desk Administrator to join our team in Watford, Hertfordshire. As a Help Desk Administrator, you will play a key role in ensuring the smooth operation of our helpdesk services.

About the Role

In this role, you will be responsible for coordinating the allocation of works to engineers and monitoring dashboard data to ensure contractual SLAs are met. You will also be required to process jobsheets and forward completed reports to clients.

Key Responsibilities
  • Coordinate the allocation of works to engineers
  • Monitor dashboard data to ensure contractual SLAs are met
  • Process jobsheets and forward completed reports to clients
  • Request site access and arrange permits for shopping centres and landlord managed buildings
Requirements

We are seeking a highly organised individual with excellent written and verbal communication skills. Experience working in a helpdesk or customer service environment is preferred.

Estimated Salary

£25,000 - £35,000 per annum (dependent on experience)



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