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IT Support Specialist

1 month ago


Watford, Hertfordshire, United Kingdom VIQU Limited Full time

VIQU Limited is seeking a highly skilled 3rd Line IT Support Engineer to join their team in Watford. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to clients across various industries.

The successful candidate will have a minimum of 4 years' experience working in an IT Support capacity, with at least 2 years in 2nd and 3rd line support. You will possess strong knowledge of Microsoft Server operating systems and associated technologies, including Windows Server, Windows Desktop, Office 365, and Active Directory.

You will also have a solid understanding of Cloud and Hybrid Cloud Systems, including Azure, Exchange, SharePoint, OneDrive, and Intune. Additionally, you will hold relevant certifications in Microsoft and possess excellent communication skills.

The salary for this role is estimated to be around £37,500 per annum, based on industry standards and location.

Key Responsibilities:

  • Provide 2nd and 3rd line technical support to clients
  • Maintain and repair desktop, server, and infrastructure equipment
  • Act as the escalation point for the service desk
  • Collaborate with the Service Desk Manager to ensure seamless customer service