Patient Services Care Coordinator
3 weeks ago
We are seeking a highly motivated and organized Patient Services Care Coordinator to join our Primary Care Team at DMC Healthcare. The successful candidate will be responsible for providing administrative support to our clinicians and patients, ensuring the smooth operation of our practice.
Main Responsibilities- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests and signpost patients to our range of services.
- Maintain patient records and ensure confidentiality.
- Utilize other information systems to support efficient workflow processes.
- Email, scan, and code clinical correspondence.
- Process prescription requests in a timely manner.
- Support patient health promotion recall campaigns.
- Encourage uptake of our digital tools to support patient self-care.
- Participate in mandatory training, annual appraisal, and continued education, learning, and development.
- Ensure all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
- Answer all incoming phone calls from patients and other healthcare professionals, acting as appropriate.
- Deal with administrative queries and requests from patients and act as liaison with clinicians as necessary.
- Book, cancel, and rearrange appointments via the clinical system.
- Support and assist clinicians as required.
- Arrange interpreters as necessary.
- Ensure up-to-date patient information is recorded.
- Manage requests and completed medical reports, including the receipt of fees for such reports.
- Daily preparation of facilities, including clinical rooms.
- Keep the workspace and waiting area tidy.
- Ensure prescriptions are handled accurately and efficiently following protocol.
- Deal with GP Links, including the amendment and deduction of patient records.
- Monitor incoming electronic test results to ensure prompt review by clinicians.
- Data entry of new and temporary registrations and relevant patient information, such as smoking status, BP, ethnicity, and medication from hospital letters.
- Scan all patient information into the computerized record, including medical documents, hospital reports, and letters as necessary.
- Deal with referrals to primary and secondary care.
- Action tasks set by clinicians via the clinical systems and email.
- Handling of documents via clinical systems and practice protocols.
- Review medical records of new patients, inputting and summarizing medical history.
- Register patients.
- Read coding medical data into the clinical system and computerized medical record of the patient.
- Set up and run clinical searches.
- Interrogate data for audit purposes.
- Maintain the appointment system.
- Provide and maintain information required for public health targets, including data checking and liaison with the clinical team to improve performance.
- Participate in practice performance related to recalls for patients.
DMC Healthcare is a leading independent provider of primary care, consultant-led dermatology, radiology reporting, in-sourced routine endoscopy services, and MSK community services to the NHS. We believe that everyone should have the opportunity to achieve healthier outcomes. With a strong commitment to excellent patient care, we work with 30+ NHS organizations and treat over 100,000 patients each year. We support capacity deficits with a firm eye on quality and robust clinical governance. Find out more: https://dmchealthcare.co.uk
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