Patient Care Coordinator
4 weeks ago
Job Summary
Band 3 Patient Care Coordinator - Receptionist
10 Hammersmith Broadway, W6 7AL
We are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Chelsea and Westminster Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will be responsible for providing a patient-focused service in person and on the telephone for sexual health and HIV patients.
Main Duties of the Job
- Ensure that all patient data is entered into the GUM/HIV EPR in a timely and accurate manner.
- Provide close liaison with the multidisciplinary team of Medical staff, Health Advisers, and other Trust wards and departments to ensure continuity of patient care.
- Manage all calls efficiently and professionally within the identified performance standards.
- Accurately attend all GUM patients as a new, follow-up, reschedule, or rebook based on their last visit.
- Process all new HIV patients onto Cerner under a medical number.
- Maintain patient confidentiality at all times and keep patient information private.
- Responsible for ensuring that all clinics are encountered, and RTT outcomes are recorded.
- Utilize and manage the patient appointment reminder system.
- Participate in audits of outpatient activity as required.
- Work a flexible rota system for the Service, including late clinics and weekends where necessary.
About Us
We are proud of our workforce, with 7,500 staff recruited from local communities and around the world. Our staff rate us second among acute trusts in London as a place to work, and we have a low staff vacancy rate significantly better than the national average.
Person Specification
Education and Qualifications
- Excellent standard of spoken and written English.
- Recognised qualification in customer care NVQ level 3 or relevant experience.
Experience
- Experience of working with the general public in a customer-facing or administrative role.
- Accurate computer data entry skills.
- Clerical/reception/administration experience.
- Experience of working as part of a team.
Skills and Knowledge
- Excellent telephone skills.
- Excellent keyboard and IT skills, including use of Outlook, Word, and Excel.
- Excellent communication and interpersonal skills.
- Understanding of the need for confidentiality and information governance in a healthcare environment.
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