Motor Claims Operations Manager
2 weeks ago
Job Description
The successful candidate will be responsible for leading a team of Mitigation Handlers, driving our culture of openness and holding responsibility for the development and people management aspects of their team. Operational Team Leaders (Mitigation Department) will work closely with the wider business to maintain mitigation awareness.
Responsibilities
- Lead a team of credit hire handlers within our mitigation department.
- Performance management of staff, dealing with all aspects of people management.
- Undertake handler audits of a minimum of 5 file audits per handler per month, highlighting trends, training and development needs.
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained.
- Impart technical knowledge to the team by way of mentoring and coaching.
- Participate in the design, development and implementation of new claims management process improvements.
- Ensure the effective management of inbound call handling philosophies are adhered to.
Salary and Benefits
This role offers a competitive salary of £33,000 - £42,000 plus an achievable annual bonus of £2,500 paid quarterly. Additional benefits include enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays), additional buy & sell holidays, company sick pay scheme, company paid maternity & paternity leave, generous company pension scheme, high street vouchers and discounts, fresh fruit deliveries twice a week, £250 refer a friend bonus, cycle to work scheme, free eye test vouchers and a contribution towards the frames, comprehensive mental health support with a wide network of mental health first aiders and free counselling sessions, and regular employment engagement including ongoing competitions with fantastic prizes.
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