Motor Finance Case Handler
4 days ago
Motorfinanceonline is seeking a highly skilled Motor Finance Case Handler to join our team. In this role, you will play a key part in ensuring that all customer complaints are handled efficiently and effectively, adhering to regulatory requirements and company policies.
Main Responsibilities- To work closely with a dedicated team to manage and resolve customer complaints.
- To maintain open and fair communication channels with customers throughout the complaint handling process.
- To establish and maintain effective relationships with third-party service providers, dealer networks, and the sales team.
- To ensure compliance with regulatory requirements and company policies.
- To contribute to the development and implementation of best practices in complaint handling.
- A minimum of 12 months experience working in the motor finance industry, handling complaints and quality issues.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and external partners.
Salary Information: The salary for this position is estimated at £28,500 - £30,000 per annum, plus bonus and benefits, reflecting the hybrid working arrangement (three days office, two days home).
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Motor Finance Quality Specialist
5 days ago
Sevenoaks, Kent, United Kingdom Motorfinanceonline Full timeCompany OverviewMotorfinanceonline is a leading provider of motor finance solutions. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a skilled Quality Specialist to join our ranks.
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Financial Crime Compliance Manager
1 day ago
Sevenoaks, Kent, United Kingdom Blue Motor Finance Ltd Full timeJob Description:Company Overview">">">Blue Motor Finance Ltd is a leading financial services company that prioritizes compliance and risk management. We are seeking an experienced Financial Crime Compliance Manager to join our team.">">Estimated Salary: £65,000 - £80,000 per annum">">About the Role">">">As Deputy Money Laundering Reporting Officer, you...
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Personal Injury Handler Professional
5 days ago
Sevenoaks, Kent, United Kingdom The Granite Group Full timeThe Granite Group is seeking a highly skilled Personal Injury Handler Professional to join our team. As a key member of our claims department, you will be responsible for proactively managing a portfolio of motor claims.This role involves predominantly Third Party Personal Injury Claims (Portal and Non Portal) but also out of jurisdiction claims, Property...
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AML/CTF Risk Management Specialist
1 day ago
Sevenoaks, Kent, United Kingdom Blue Motor Finance Ltd Full timeJob Description:">">">At Blue Motor Finance Ltd, we take pride in our commitment to delivering exceptional customer experiences while maintaining the highest standards of compliance and risk management. As an AML/CTF Risk Management Specialist, you will play a vital role in supporting our Chief Compliance Officer in ensuring the effectiveness of our...
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Claims Handler
3 weeks ago
Sevenoaks, Kent, United Kingdom The Granite Group Full timeAs a Claims Handler - Third Party Personal Injury, you will be responsible for managing a portfolio of motor claims, predominantly Third Party Personal Injury Claims (Portal and Non Portal) and out of jurisdiction claims. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. Your...
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Deputy Money Laundering Reporting Officer
24 hours ago
Sevenoaks, Kent, United Kingdom Blue Motor Finance Ltd Full timeJob Description:">">">Blue Motor Finance Ltd is committed to delivering excellence in financial services while upholding the highest standards of compliance and risk management. As a Deputy Money Laundering Reporting Officer, you will play a critical role in supporting the Chief Compliance Officer in ensuring the effectiveness of our financial crime...
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Third Party Liability Adjuster
5 days ago
Sevenoaks, Kent, United Kingdom The Granite Group Full timeAre you looking for a challenging role that combines insurance expertise with customer service? As a Third Party Liability Adjuster with The Granite Group, you will manage a portfolio of motor claims and take accountability for your own performance against set objectives.This role involves proactively managing a portfolio of motor claims, including Third...
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Insurance Claims Specialist
5 days ago
Sevenoaks, Kent, United Kingdom The Granite Group Full timeAs an Insurance Claims Specialist with The Granite Group, you will play a crucial role in proactively managing a portfolio of motor claims. This includes predominantly Third Party Personal Injury Claims (Portal and Non Portal) but also out of jurisdiction claims, Property Damage, Credit Hire, and Accident Damage from infancy through to settlement.You will...
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Senior Claims Professional
4 weeks ago
Sevenoaks, Kent, United Kingdom Acorn insurance & Financial Services LTD Full timeWe are currently recruiting a Senior Claims Professional to join the Fleet and Specialist product team at Acorn insurance & Financial Services LTD.This role involves proactively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement.The ideal candidate will be responsible for validating all claims for indemnity...
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Claims Advisor
3 weeks ago
Sevenoaks, Kent, United Kingdom The Granite Group Full timeAbout the RoleWe are seeking a motivated and experienced Claims Advisor to join our Fleet and Specialist product team. The successful candidate will be responsible for managing a portfolio of Fleet and Specialist products in motor claims from start through settlement.The ideal candidate will have significant PI and/or credit hire claims experience,...
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Customer Complaints Coordinator
4 days ago
Sevenoaks, Kent, United Kingdom Motorfinanceonline Full timeAbout the CompanyMotivated and organized professionals are invited to apply for the role of Complaints Resolution Specialist at Motorfinanceonline. As a key member of our team, you will contribute to ensuring that customer complaints are resolved promptly and efficiently, while maintaining the highest standards of customer care.Main ResponsibilitiesTo work...
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Complaints Resolution Specialist
4 days ago
Sevenoaks, Kent, United Kingdom Motorfinanceonline Full timeJob OverviewMotivational and detail-oriented individuals are sought to join Motorfinanceonline as a Complaints Resolution Specialist, playing a crucial role in ensuring timely and accurate administration of complaints received by the company, its introducers, and customers. This position requires strong analytical skills and effective communication to build...
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Motor Claims Handler
6 months ago
Sevenoaks, United Kingdom Progress Vehicle Management Full time**Motor Claims Handler** **Company Description**: Progress Vehicle Management is seeking a highly motivated Motor Claims Handler to join our dynamic Claims Team. As a leader in the industry, we are committed to providing exceptional customer service and efficient claims processing. As a Motor Claims Handler, you will be responsible for efficiently handling...
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Motor Insurance Claims Handler
5 months ago
Sevenoaks, United Kingdom CLARK JAMES INSURANCE RECRUITMENT Full time**Hybrid working -** Clark James Insurance Recruitment are working with an established and highly successful Insurance business who have a refreshing attitude to staff development, customer care and limiting the number of cases handled at any one time in order to give clients the best possible service. - **INTERVENTION CLAIMS HANDLER**: - **CREDIT HIRE...
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Call Centre Motor Claims Handler
6 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeAre you interested in a rewarding career in insurance? Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Call Centre Trained Total Loss Claims Handler to join their fast-paced claims division. This position would suit someone with a few years contact centre...
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Motor Claims Team Leader
6 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Team Leader to join their fast-paced claims division. - **Successful applicants must have previous motor claims experience gained within a motor insurance company.**_ In the role as Team Leader you will to...
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Cmc Team Leader
6 months ago
Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time**Complaints at Blue** Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blues policies with the needs of the customer. The CMC Team will work very closely with the Complaints Team, assisting as required but will predominately be focusing on the specialist complaints that are received from Claims Management...
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Complaint Liaison Officer
5 months ago
Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time**Job purpose** The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the companys introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the companys policies and procedures. This is a growing and developing role...
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Complaint Liaison Officer
6 months ago
Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time**Job purpose** The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the companys introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the companys policies and procedures. This is a growing and developing role...
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Total Loss Claims Handler
5 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Total Loss Claims Handler to join their fast-paced claims division. This position could suit a graduate or someone with a few years customer service experience, or of course somebody from a motor claims...
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Fleet and Specialist Product Claims Handler
6 months ago
Sevenoaks, United Kingdom The Granite Group Full timeWe are currently recruiting a dynamic and well organised Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party...
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Senior Counter Fraud Handler
5 months ago
Sevenoaks, United Kingdom The Granite Group Full timeWe are seeking a highly-motivated professional with excellent organisational skills to join our successful and established Fraud Department as a Senior Counter Fraud Handler. Reporting to the Assistant Fraud Manager, your role will be to investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will...
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Liability Claims Handler
6 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Liability Claims Handler to join their fast-paced claims division. This position could suit someone from a current motor claims background with liability handling experience. Claims Purpose of the Role: - To manage a...
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Liability Claims Handler
5 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Liability Claims Handler to join their fast-paced claims division. This position could suit someone from a current motor claims background with liability handling experience. Claims Purpose of the Role: - To manage a...
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Cmc Administrator
5 months ago
Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time**Complaints at Blue** Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blues policies with the needs of the customer. The overall aim is always to achieve the right outcome based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and...
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Cmc Administrator
6 months ago
Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time**Complaints at Blue** Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blues policies with the needs of the customer. The overall aim is always to achieve the right outcome based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and...
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Personal Injury Claims Handler
6 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Personal Injury Claims Handler to join their fast-paced claims division. When you join the PI team, our client will value your experience and ideas and encourage you to play an active role in shaping how they respond...
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Third Party
5 months ago
Sevenoaks, United Kingdom The Granite Group Full timeAcorn Insurance are looking for Property Damage motor Insurance Handler who will be trained and developed to effectively manage a portfolio of motor Insurance claims. As part of your ongoing training, you will be provided with the right skills in commercial decision making to ensure indemnity spend is minimised to correctly manage a third party claim...
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Third Party Personal Injury Handler
5 months ago
Sevenoaks, United Kingdom The Granite Group Full timeWhen you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and...
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Claims Intervention Handler
6 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Claims Intervention Handler to join their fast-paced claims division. Successful applicants must have previous motor claims experience. In addition to the basic salary there is a £5k bonus linked to...
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Property Damage Claims Handler
5 months ago
Sevenoaks, United Kingdom Resolve Recruitment Services Full timeResolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Property Insurance Claims Handler to join their fast-paced claims division. We are looking for Property Insurance Claims Handlers who will be trained and developed to effectively manage a portfolio of Insurance claims....
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Payouts Operator
6 months ago
Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time**Loan Origination at Blue** The Loan Originations team at Blue support applicants by helping them to obtain affordable motor finance loans. We work with the introducers and customers across Underwriting, Payouts, Introducer Support and Specialist Funding. **Overall Purpose of the Role** This role forms part of the day-to-day team function to ensure...