Payouts Operator

**Loan Origination at Blue**

The Loan Originations team at Blue support applicants by helping them to obtain affordable motor finance loans. We work with the introducers and customers across Underwriting, Payouts, Introducer Support and Specialist Funding.

**Overall Purpose of the Role**

This role forms part of the day-to-day team function to ensure timely and accurate payment and administration of all new loan products. This includes direct liaison with the introducers and customers where necessary, whilst ensuring exceptionally high levels accuracy at all times. This role requires the individual to offer the best response / support to all the teams customers externally and internally.

**Compliance and Regulation**

Develop and maintain a full understanding of the Companys compliance requirements (including the Financial Conduct Authoritys Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

**Key Responsibilities and Accountabilities**

The key aspects of the role are to:

- Pay out incoming deals in line with company policy and approved mandate value
- To check all pay-out correspondence for accuracy and completeness including ensuring that we are enforcing all underwriting and compliance conditions
- Be a point of reference, knowledge and support for our dealer/broker network.
- Being responsive to change for new processes and working alongside internal teams to aid a quick, efficient and a company compliant outcome for Blue.
- Ensure company policies are adhered to and followed.
- Working review of departmental procedures in line with policies with the ability to suggest review/change where identified.
- Engage and interact openly in monthly team meetings to overview departments projects / SLAs and performance indicators and support the TL.
- Respond to telephone and administrative queries in a professional and respectable manner and maintain customer account records by recording/ update or deleting information as required.
- Liaising closely with other departments as necessary.
- Adhering to company policies and procedures and maintaining updated documentation.
- To keep up to date with the companys products and policies.
- To present the company professionally and confidentially at all times.
- To pay due care and attention to your own and others health and safety at all times.
- Ensure all client communication is responded to within the set Key performance indicators.

**Person Specification**

**Qualifications**:

- Good educational background with proficiency demonstrable in maths and English

Experience
- Experience of working in a team in an office environment
- 1-2 years previous financial services experience preferably in a consumer finance environment
- Knowledge of treating customers fairly (TCF)
- Awareness of current FCA regulations
- Ability to understand and comply with documented processes, policies and procedures
- Excellent verbal and written communication skills

Interpersonal
- Adaptable and flexible
- Ability to work as part of a team but also individually
- Reliable
- Excellent planning and organisational skills
- Enthusiastic can do attitude
- Able to work under pressure to tight deadlines
- Accuracy and attention to detail
- Professional and well presented
- Establishes effective working relationships
- Customer focused approach

**Additional Requirements**
- Office hours are between 8am-8pm, you should complete 7.5 hours a day, covering core working hours depending on your rota
- Rota shift work based with some 9am-6pm Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
- Hybrid working available after training completed (3 days in the office as a minimum)
- This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
- From time to time, and within reason, you may be required to carry out tasks that fall outside of your positions remit
- From time to time, and within reason, you may be required to work outside of your standard contracted hours
- As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
- Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.