Call Centre Motor Claims Handler

5 months ago


Sevenoaks, United Kingdom Resolve Recruitment Services Full time

Are you interested in a rewarding career in insurance?

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Call Centre Trained Total Loss Claims Handler to join their fast-paced claims division.

This position would suit someone with a few years contact centre experience, or of course somebody from a motor claims background.

**What you will be doing**:

- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases
- Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
- Ensure that all validated claims are processed within the agreed SLAs
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity

**What we’re looking for**:

- Attention to detail
- Strong customer service skills
- Motivated self-starter
- Confident and persuasive communicator
- PC literate with excellent administration and processing skills
- Relevant experience in the insurance sector

A competitive salary package of £22,000 - £25,500 OTE

Hours

Monday to Friday, 9:00am-5:30pm, 37.5 hours per week

IND1

**Job Types**: Permanent, Full-time

**Salary**: £22,000.00-£25,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sevenoaks, Kent: reliably commute or plan to relocate before starting work (required)

Application question(s):

- You will need to be UK based

**Experience**:

- Call / Contact Centre: 1 year (required)

Work Location: Hybrid remote in Sevenoaks, Kent

Reference ID: A7769


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