Call Centre Motor Claims Handler
5 months ago
Are you interested in a rewarding career in insurance?
Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Call Centre Trained Total Loss Claims Handler to join their fast-paced claims division.
This position would suit someone with a few years contact centre experience, or of course somebody from a motor claims background.
**What you will be doing**:
- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases
- Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
- Ensure that all validated claims are processed within the agreed SLAs
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity
**What we’re looking for**:
- Attention to detail
- Strong customer service skills
- Motivated self-starter
- Confident and persuasive communicator
- PC literate with excellent administration and processing skills
- Relevant experience in the insurance sector
A competitive salary package of £22,000 - £25,500 OTE
Hours
Monday to Friday, 9:00am-5:30pm, 37.5 hours per week
IND1
**Job Types**: Permanent, Full-time
**Salary**: £22,000.00-£25,500.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sevenoaks, Kent: reliably commute or plan to relocate before starting work (required)
Application question(s):
- You will need to be UK based
**Experience**:
- Call / Contact Centre: 1 year (required)
Work Location: Hybrid remote in Sevenoaks, Kent
Reference ID: A7769
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