Financial Operations Director

17 hours ago


Sevenoaks, Kent, United Kingdom Acorninsure Full time
Job Overview

We are seeking an experienced Credit Hire Team Lead to join our Mitigation Department in Liverpool or Sevenoaks. As a key member of the team, you will be responsible for leading a group of Credit Hire Handlers and driving our culture of openness and collaboration.

About the Role
  • Lead a team of Credit Hire Handlers, providing guidance and support to ensure they meet their performance targets.
  • Develop and implement effective strategies to improve handler performance, including quality auditing, absence management, and training.
  • Work closely with the wider business to ensure awareness of mitigation practices is maintained across all departments.
What You Will Be Doing
  1. Lead by example, demonstrating a thorough understanding of indemnity, liability, and credit hire concepts to the team.
  2. Mentor and coach handlers to enhance their skills and knowledge, ensuring they can make informed decisions on claim settlements.
  3. Participate in the design and development of new claims management processes, working collaboratively with the team to drive continuous improvement.
  4. Ensure the effective management of inbound call handling philosophies, aligning them with the company's overall strategy.
Requirements
  • Essential experience in motor claims, with a strong background in credit hire claims.
  • Proven ability to positively influence team members through a culture of openness, trust, and respect.
Benefits
  • A competitive salary of £33,000 - £42,000 per annum, plus an achievable annual bonus of £2,500 paid quarterly.
  • An enhanced annual leave entitlement, starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.
  • A comprehensive benefits package, including company sick pay scheme, company pension scheme, and high street vouchers.


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