Risk Management Team Lead
2 weeks ago
Role Overview
We are seeking a skilled Risk Management Team Lead to join our team at Acorn Insurance. This is an exciting opportunity for someone who wants to drive change and improve processes within our Motor Claims department.
About the Role
As a Risk Management Team Lead, you will be responsible for leading a team of Mitigation Handlers and driving our culture of openness. You will hold responsibility for the development and people management aspects of your team. You will also oversee operational aspects, including performance management, quality auditing, absence, holidays, time management, SLA's, monthly one-to-ones, performance reviews, training and development, disciplinary procedure, and staff welfare.
Key Responsibilities
- Lead a team of credit hire handlers within our mitigation department.
- Performance management of staff, dealing with all aspects of people management.
- Undertake handler audits of a minimum of 5 file audits per handler per month, highlighting trends, training and development needs.
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained.
- Impart technical knowledge to the team by way of mentoring and coaching.
- Participate in the design, development and implementation of new claims management process improvements.
- Ensure the effective management of inbound call handling philosophies are adhered to.
Requirements
- Experience of motor claims is essential.
- Desirable experience in handler and/or managing credit hire claims.
- Proven ability to positively influence team members through a culture of openness, trust, and respect.
What We Offer
We provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
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