Customer Experience Director

6 days ago


Chesterfield, Derbyshire, United Kingdom Dobbies Chesterfield Full time

About the Role

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We're looking for an exceptional Customer Experience Director to join our team at Dobbies Garden Centres. As a key member of our senior management team, you will be responsible for driving customer satisfaction, improving loyalty, and enhancing the overall shopping experience across our garden centres and restaurants.

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Key Responsibilities

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  • Develop and implement customer-centric strategies to drive sales growth, improve customer satisfaction, and increase loyalty">
  • Lead cross-functional teams to deliver exceptional customer experiences, ensuring seamless interactions across all touchpoints">
  • Monitor customer feedback, sentiment analysis, and market trends to inform business decisions and drive innovation">
  • Collaborate with central support teams to maintain smooth operations, share best practices, and drive business improvement">
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Requirements

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To succeed in this role, you will need:

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  • A passion for customer experience, with proven experience in a similar role or a related field">
  • Strategic thinking, with the ability to develop and implement effective customer-centric strategies">
  • Strong leadership and collaboration skills, with the ability to lead cross-functional teams and build relationships with stakeholders">
  • Able to work effectively in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously">
  • Familiarity with customer relationship management systems, customer journey mapping, and relevant legislation">
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What We Offer

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We provide a competitive salary, £60,000 - £70,000 per annum, depending on experience, as well as a range of benefits, including:

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  • Generous annual leave entitlement, with flexibility to use holidays when needed">
  • Uncapped discount across our stores, restaurants, and food halls">
  • Access to Wagestream, Retail Trust, and Dobbies Academy, supporting your financial wellbeing and career development">
  • A thriving culture, with opportunities for growth, recognition, and employee rewards">
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About Us

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Dobbies Garden Centres is the UK's largest garden centre retailer, with a history dating back to 1865. We offer a wide range of products and services, catering to every gardening style and occasion. Our mission is to champion garden living all-year-round, creating a welcoming environment for customers to explore, learn, and connect with nature.



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