Weekend Receptionist
4 weeks ago
As a Weekend Receptionist at JCT600, you will be responsible for providing exceptional customer service and ensuring that all visitors receive a professional and courteous welcome. You will also handle incoming telephone calls promptly and professionally, connecting callers to the relevant person or department.
Key Responsibilities- Deliver outstanding customer service by being courteous, friendly, and responsive to customer needs.
- Ensure that all visitors consistently receive a professional and welcoming experience.
- Utilize the email and database system to record and distribute messages accurately and efficiently.
- Care for and provide refreshments to customers and visitors as needed.
- Analyze switchboard and outgoing call data to provide detailed information on enquiry levels.
- Excellent communication skills with the ability to communicate clearly and unambiguously with customers, team members, and other stakeholders.
- Strong telephone manner with the ability to build rapport with customers quickly and inspire confidence.
- Impeccable standard of personal presentation.
- A customer-centric approach with a passion for delivering service above expectations.
- Competitive salary: £28,000 - £32,000 per annum (dependent upon experience).
- Life assurance plan and company pension subject to T&Cs.
- 26 days annual leave increasing to 28 days at 5 years' service and 30 days at 10 years' service.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- Range of training and leadership development programs.
- Colleague referral scheme worth up to £1,000 per referral.
- Preferential Service Rates for family and friends.
- Long service reward and loyalty incentives.
JCT600 is a family-owned business with over 75 years of experience in delivering exceptional customer experiences. We pride ourselves on being a trusted partner for our colleagues and customers alike. Our values are built around being the best we can be every day, creating an experience that sets us apart. Join our team and become part of the JCT600 family.
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