Part Time Front of House Receptionist
7 months ago
The main purposes of the hotel reception staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help thethe manager with the smooth running of the hotel. There would also be holiday/sickness cover as required.
Weekdays are 6.30am - 3pm
Evenings are 3pm until 11pm
Weekend days 7.30am - 4pm
Weekend Evenings 4pm until 11pm
**Main Tasks and Responsibilities**
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in keeping the hotel reception area clean and tidy at all times.
To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with room prices and special offers to provide accurate information to guests.
To report any maintenance, breakage or cleanliness problems to the relevant manager.
To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
**Skills and Experience Required**
A friendly and welcoming approach
High standards of dress and presentation
Ability to remain calm during difficult situations or in a very busy environment
The ability to work unsupervised
Excellent interpersonal skills, including a pleasant telephone manner
Good team working skills.
**Job Types**: Part-time, Permanent
**Salary**: From £10.42 per hour
Schedule:
- 8 hour shift
Work Location: In person
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