Customer Experience Advisor

1 week ago


Chesterfield, Derbyshire, United Kingdom Evolution Funding Full time
Job Description:

We are looking for a Customer Experience Advisor - Airport Support to join our team at Evolution Funding. As a key member of our customer care team, you will be responsible for providing exceptional telephone support to customers during their car buying journey.

About the Company:

Evolution Funding is a leading provider of car finance solutions, and we're committed to delivering outstanding customer service. Our team is passionate about ensuring every customer interaction is positive and memorable.

Responsibilities:
  1. Provide telephone support to customers in a professional and courteous manner.
  2. Identify potential risks of vulnerability or fraud and escalate to relevant teams as needed.
  3. Work collaboratively with colleagues to achieve service levels and deliver exceptional customer service.
  4. Demonstrate a good understanding of funder products and regulatory obligations.
  5. Ensure a focus on achieving the best customer outcome with every call.
Benefits:
  • Generous Holiday Allowance: 33 days of holiday (pro rata, including bank holidays)
  • Life Assurance Cover: Financial security for you and your loved ones
  • Employee Assistance Program (EAP): Free and confidential support and resources
  • Health Care Cash Plan: Cashback towards everyday healthcare bills
  • Pension Scheme: A robust pension scheme to help you plan ahead with confidence
Estimated Salary:

£25,000 - £30,000 per annum, depending on experience.



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