Customer Experience Advisor
1 week ago
We are looking for a Customer Experience Advisor - Airport Support to join our team at Evolution Funding. As a key member of our customer care team, you will be responsible for providing exceptional telephone support to customers during their car buying journey.
About the Company:Evolution Funding is a leading provider of car finance solutions, and we're committed to delivering outstanding customer service. Our team is passionate about ensuring every customer interaction is positive and memorable.
Responsibilities:- Provide telephone support to customers in a professional and courteous manner.
- Identify potential risks of vulnerability or fraud and escalate to relevant teams as needed.
- Work collaboratively with colleagues to achieve service levels and deliver exceptional customer service.
- Demonstrate a good understanding of funder products and regulatory obligations.
- Ensure a focus on achieving the best customer outcome with every call.
- Generous Holiday Allowance: 33 days of holiday (pro rata, including bank holidays)
- Life Assurance Cover: Financial security for you and your loved ones
- Employee Assistance Program (EAP): Free and confidential support and resources
- Health Care Cash Plan: Cashback towards everyday healthcare bills
- Pension Scheme: A robust pension scheme to help you plan ahead with confidence
£25,000 - £30,000 per annum, depending on experience.
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