Customer Experience Specialist

18 hours ago


Chesterfield, Derbyshire, United Kingdom Lounge Full time
Job Overview:

Lounge is seeking a highly skilled and enthusiastic individual to join our team as a customer experience specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring every guest leaves happy.

You will work closely with management and colleagues to achieve this goal, utilizing your adaptability, style, and approach to cater to diverse customer needs. The ideal candidate will have a natural talent for hospitality, bags of energy, and a unique personality.

To succeed in this role, you should be self-motivated, working efficiently with minimal supervision while maintaining pressure and meeting deadlines. A strong understanding of what it takes to deliver exceptional customer experiences is essential.

Essential Skills and Qualifications:
  • A natural talent and passion for hospitality
  • Bags of energy and a unique personality
  • The ability to self-motivate, working efficiently with minimal supervision while maintaining pressure and meeting deadlines
Estimated Annual Salary: £32,000Our Benefits Package:
  • Tips are shared equally among the team based on hours worked
  • Paid breaks for all employees
  • Free staff food provided on every shift, regardless of hours worked
  • A 50% discount on food at three partner brands from day one
  • 28 days' holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, including an all-expenses-paid trip with one of our suppliers
  • Christmas and Boxing Day off
  • An exclusive staff party, Loungefest
  • Access to emotional and practical support through the Licenced Trade Charity
  • The option to control your pay using Wagestream
  • A company pension scheme
  • Long service awards


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