Head of Customer Relations

15 hours ago


London, Greater London, United Kingdom Refinitiv Full time
Head of Customer Relations

We are seeking an experienced marketing professional to join our team as a Head of Customer Relations in London. As a key member of our marketing department, you will play a vital role in building and maintaining strong relationships with our clients through effective customer communication and engagement strategies.

Key Responsibilities:
  • Develop and execute customer communication and engagement strategies that drive business growth and customer satisfaction.
  • Lead cross-functional teams to deliver high-quality customer engagement initiatives.
  • Analyze and report on key metrics to track customer engagement and loyalty.
  • Collaborate with sales, product, and commercial excellence teams to ensure alignment and deliver best-in-class customer experiences.

In return, we offer a competitive salary of around £60,000 - £80,000 per annum, depending on experience, as well as a comprehensive benefits package, including flexible vacation, two company-wide Mental Health Days Off, retirement, savings, tuition reimbursement, and employee incentive programs. Additionally, we provide resources for mental, physical, and financial wellbeing.

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