Customer Service Supervisor

8 hours ago


Lewes, East Sussex, United Kingdom Wave Active Full time
Job Summary

As a Duty Manager at Lewes Leisure Centre, you will lead a team to deliver exceptional customer care and service delivery. We are seeking an experienced professional who can create and implement programs tailored to meet customer needs.

Main Responsibilities
  • Team Management: Supervise a team to provide outstanding customer care and service delivery.
  • Program Implementation: Develop and implement programs that meet customer needs.
  • Performance Enhancement: Drive results, meet targets, and adapt to changing priorities.
Requirements
  • Candidate must have a customer-centric approach
  • Driven and enthusiastic attitude required
  • Possess passion for delivering excellent service
  • Proactive mindset essential
  • Strong teamwork skills necessary
  • Minimum 1 year experience in customer-facing environments
  • Cash handling and financial systems knowledge preferred
  • National Pool Lifeguard Qualification (NPLQ) mandatory
  • Current First Aid Certificate required
  • Pool Plant Operators Qualification desired
  • Coaching qualification in one or more sports beneficial
  • Excellent communication and interpersonal skills essential
  • Leadership and coaching experience preferred
  • Time management expertise necessary
  • Staff recruitment, training, and development experience beneficial
  • Familiarity with Microsoft Office applications desired
  • Flexibility to adapt to business demands essential
  • Awareness of Wave Active Limited Policies and Procedures required
Working Conditions

Lewes Leisure Centre, 21,980 hours per week (3-week rota including early, late & weekend shifts)

Estimated Salary

£21,980 per annum



  • Lewes, East Sussex, United Kingdom Wave Leisure Trust Limited Full time

    Are you a customer-focused leader looking for a new challenge?Salary: £40,000 - £48,000 per annum.Job Description:About the RoleThis Recreational Services Supervisor role offers a unique opportunity to join a dynamic team and make a real difference in the lives of customers.Key ResponsibilitiesStaffing and Staff Management: Lead a team of staff to deliver...


  • Lewes, East Sussex, United Kingdom Costa Coffee Full time

    OverviewCosta Coffee is a leading coffee brand in the UK, known for its passion, warmth, and commitment to delivering great experiences to customers and communities.SalaryThe estimated salary for this role is £12.33 - £13.33 per hour, with the potential to rise to £12.83 - £13.83 per hour after training.Job DescriptionWe are seeking an experienced...


  • Lewes, East Sussex, United Kingdom WHSmith Full time

    Unlock Your Potential as a Customer Service AmbassadorWe are seeking an exceptional individual to join our team as a Customer Service Ambassador. This role is perfect for someone who thrives in fast-paced environments and has a passion for delivering outstanding customer experiences.About the Role:Provide exceptional customer service, ensuring every...


  • Lewes, East Sussex, United Kingdom Wave Active Full time

    We're looking for a highly skilled Customer Service representative to join our team at Wave Active.Job DescriptionThis is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and support. The successful candidate will be responsible for:Welcoming customers and ensuring a smooth and efficient experience.Providing...


  • Lewes, East Sussex, United Kingdom Wave Leisure Trust Full time

    Job OverviewWe are seeking a skilled Pool Safety Supervisor to join our team at the Lewes Leisure Centre. As a key member of our operations team, you will be responsible for ensuring the safety and well-being of our customers while using our swimming facilities.About UsWave Active is an award-winning charity and social enterprise dedicated to inspiring...


  • Lewes, East Sussex, United Kingdom Heartwood Inns Full time

    We are seeking a Customer Service Ambassador to join our team at Heartwood Inns in Lewes. As a key member of our front-of-house team, you will provide exceptional customer service, manage front desk operations, and ensure a pleasant and efficient experience for all visitors.About the Role:This is a full-time role offering up to £14 per hour, including...


  • Lewes, East Sussex, United Kingdom Service Care Solutions Ltd Full time

    Housing Support OpportunityService Care Solutions Ltd is seeking a motivated Domestic Violence Service Coordinator to join our team in Seaford, East Sussex. In this role, you will be responsible for delivering housing management and tailored support to customers, ensuring they receive the necessary assistance to maintain their tenancies.Key...


  • Lewes, East Sussex, United Kingdom Wave Leisure Trust Limited Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to take on the role of Duty Manager at our leisure centre. As a key member of our team, you will be responsible for delivering exceptional customer care and service delivery.Main ResponsibilitiesStaffing and Staff Management: You will be responsible for leading and inspiring a team of...


  • Lewes, East Sussex, United Kingdom Specsavers Full time

    Role OverviewThis Optical Assistant position plays a vital role in delivering exceptional customer experiences and supporting our Opticians and Technicians at Specsavers Banbridge.Key Tasks:Provide welcoming and helpful assistance to customers.Support Opticians and Technicians during eye exams and optical procedures.Essential Skills and Qualifications:Proven...


  • Lewes, East Sussex, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Lewes Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an enjoyable shopping experience.Responsibilities:Knowing your customers and serving them with passion and pride;...


  • Lewes, East Sussex, United Kingdom Plumpton College Full time

    Job SummaryWe are seeking a Customer Service and Guidance Specialist to join our team at Plumpton College. As an Adviser, you will be responsible for delivering excellent customer service to our students and stakeholders.About the RoleThis is a maternity cover position of up to one year, with a competitive salary and amazing benefits. You will be working on...


  • Lewes, East Sussex, United Kingdom Cotton Traders Full time

    Cotton Traders, a well-established clothing retailer, is seeking a Retail Sales Assistant to join their Lewes store. This role involves delivering exceptional customer experiences, managing store stockrooms, and assisting with merchandise displays.The ideal candidate will be passionate about people, possess kind and morally sound values, and be open to...


  • Lewes, East Sussex, United Kingdom Maximus Full time

    Company OverviewMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.


  • Lewes, East Sussex, United Kingdom Service Care Solutions Ltd Full time

    Job SummaryWe are seeking a skilled Housing Support Specialist to join our team in Seaford, East Sussex. As part of our Domestic Violence Service, you will be responsible for delivering housing management and tailored support to customers.Key Responsibilities:Developing and implementing SMART support plans with customers.Conducting needs and risk assessments...

  • Resettlement Officer

    7 hours ago


    Lewes, East Sussex, United Kingdom Service Care Solutions Ltd Full time

    About the RoleWe are looking for a highly skilled Resettlement Officer to join our Domestic Violence Service in Seaford, East Sussex. In this role, you will be responsible for delivering housing management and tailored support to customers, helping them achieve their goals and maintain tenancies in a safe and supportive environment.Key...


  • Lewes, East Sussex, United Kingdom Wave Leisure Trust Limited Full time

    We are seeking a highly skilled and motivated Customer Experience Director to join our team at Wave Leisure Trust Limited.Salary: £42,000 - £50,000 per annum.Job Description:Company OverviewWave Leisure Trust Limited is a dynamic and forward-thinking organisation dedicated to delivering exceptional customer experiences.Job DescriptionLead a team to deliver...


  • Lewes, East Sussex, United Kingdom Bluebird Care Full time

    **Company Overview**Bluebird Care is a leading home care provider in the UK, dedicated to delivering high-quality care services that enable individuals to live independently in their own homes.As a Live-In Care Assistant, you will be part of our dynamic team, working closely with customers to understand their unique needs and preferences. Your key...


  • Lewes, East Sussex, United Kingdom Wave Active Full time

    At Wave Active, we're seeking a highly skilled Customer Service representative to provide exceptional experiences for our customers.About the RoleThe ideal candidate will be responsible for welcoming customers positively, ensuring efficiency of service and administration at reception. They will also be expected to provide friendly and efficient service to...


  • Lewes, East Sussex, United Kingdom CV-Library Full time

    Job Summary: We are seeking a highly skilled Branch Service Manager to join our team at the Shorterm Group. As a key member of our Service department, you will be responsible for ensuring the efficient running of the Service office, covering Agricultural and both professional and domestic Horticultural machinery repairs. You will be working closely with the...


  • Lewes, East Sussex, United Kingdom Royal Mail Group Full time

    Join Our Team: Royal Mail Group - Delivery PostpersonWe are looking for a reliable and motivated individual to join our team as a Delivery Postperson in the Seaford area. This permanent role involves delivering mail and packages to customers, working 30 hours per week across five days, including Sundays.The ideal candidate will have excellent customer...