Customer Service Supervisor
8 hours ago
As a Duty Manager at Lewes Leisure Centre, you will lead a team to deliver exceptional customer care and service delivery. We are seeking an experienced professional who can create and implement programs tailored to meet customer needs.
Main Responsibilities- Team Management: Supervise a team to provide outstanding customer care and service delivery.
- Program Implementation: Develop and implement programs that meet customer needs.
- Performance Enhancement: Drive results, meet targets, and adapt to changing priorities.
- Candidate must have a customer-centric approach
- Driven and enthusiastic attitude required
- Possess passion for delivering excellent service
- Proactive mindset essential
- Strong teamwork skills necessary
- Minimum 1 year experience in customer-facing environments
- Cash handling and financial systems knowledge preferred
- National Pool Lifeguard Qualification (NPLQ) mandatory
- Current First Aid Certificate required
- Pool Plant Operators Qualification desired
- Coaching qualification in one or more sports beneficial
- Excellent communication and interpersonal skills essential
- Leadership and coaching experience preferred
- Time management expertise necessary
- Staff recruitment, training, and development experience beneficial
- Familiarity with Microsoft Office applications desired
- Flexibility to adapt to business demands essential
- Awareness of Wave Active Limited Policies and Procedures required
Lewes Leisure Centre, 21,980 hours per week (3-week rota including early, late & weekend shifts)
Estimated Salary£21,980 per annum
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