Customer Service Director

2 days ago


Lewes, East Sussex, United Kingdom Wave Leisure Trust Limited Full time
Job Summary

We are seeking a highly motivated and enthusiastic individual to take on the role of Duty Manager at our leisure centre. As a key member of our team, you will be responsible for delivering exceptional customer care and service delivery.

Main Responsibilities
  • Staffing and Staff Management: You will be responsible for leading and inspiring a team of staff to deliver exceptional customer care and service delivery.
  • Programming: Develop and implement programs that meet customer needs and exceed expectations.
  • Performance: Monitor and improve performance to ensure high standards are consistently met.
Requirements
  • To hold or obtain National Pool Lifeguard Qualification (NPLQ)
  • To be flexible to changing demands of the business
  • To follow Wave Active Limited Policies and Procedures
Compensation Package

A competitive salary of £25,000 per annum is offered for this role. The 5-hour weekly schedule includes a 3-week rota, with early, late, and weekend shifts.



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