Customer Service and Guidance Specialist

2 days ago


Lewes, East Sussex, United Kingdom Plumpton College Full time

Job Summary


We are seeking a Customer Service and Guidance Specialist to join our team at Plumpton College. As an Adviser, you will be responsible for delivering excellent customer service to our students and stakeholders.



About the Role

This is a maternity cover position of up to one year, with a competitive salary and amazing benefits. You will be working on a rota basis, 5 days per week, 8am – 6pm.



Key Responsibilities


  • Answer enquiries across multiple platforms – in person, by phone, and online.
  • IT proficiency, including Microsoft Office and database management.
  • Flexible work approach, including occasional evenings and weekends.


What We Offer

A competitive salary and amazing benefits package includes:




  • Up to 26 days annual leave + bank holidays (pro rata)
  • Up to 5 efficiency days at Christmas
  • Membership in the Local Government Pension Scheme
  • Access to CPD
  • TOTUM card
  • Free onsite parking
  • Discounted Plumpton wine
  • Staff discounts on courses
  • Free eye tests
  • Cycle-to-work scheme
  • Free use of our onsite gym


You will be part of an exciting phase in our growth, working alongside over 3,000 students, great facilities, and a team committed to continuous improvement.



About Us

Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis.



Salary

The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.



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