Customer Service Liaison

1 month ago


Lewes, East Sussex, United Kingdom Plumpton College Full time

About the Role:

We are seeking an Enquiries, Advice, and Guidance Adviser to join our team at Plumpton College. As a key member of our customer service team, you will be responsible for delivering excellent service to our students, staff, and external partners.

Key Responsibilities:

  • Answer enquiries across multiple platforms – in person, by phone, and online.
  • Provide guidance and support to students, staff, and external partners.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain knowledge of college policies, procedures, and services.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • IT proficiency, including Microsoft Office and database management.
  • Flexible work approach, including occasional evenings and weekends.

What We Offer:

  • A competitive salary and amazing benefits, including up to 26 days annual leave + bank holidays (pro rata), up to 5 efficiency days at Christmas, membership in the Local Government Pension Scheme, access to CPD, TOTUM card, free onsite parking, discounted Plumpton wine, staff discounts on courses, free eye tests, cycle-to-work scheme, and free use of our onsite gym.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development opportunities to enhance your skills and knowledge.

About Us:

Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis.



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