Customer Service Representative

6 days ago


Lewes, East Sussex, United Kingdom Tesco Full time
About the Role

We are seeking a Customer Service Representative to join our team at Lewes Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an enjoyable shopping experience.

Responsibilities:
  • Knowing your customers and serving them with passion and pride; giving great natural service.
  • Passionate and knowledgeable about the products and services within my store.
  • Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
  • Accurately recording any customer details and treating this information confidentially.
  • Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
  • Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
  • Accurately recording and processing returned items from customers.


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