Service Desk Associate

1 week ago


Lewes, East Sussex, United Kingdom Wave Active Full time

At Wave Active, we're seeking a highly skilled Customer Service representative to provide exceptional experiences for our customers.

About the Role

The ideal candidate will be responsible for welcoming customers positively, ensuring efficiency of service and administration at reception. They will also be expected to provide friendly and efficient service to all customers, answer incoming telephone calls promptly, maintain a clean and tidy reception area, control and cash up all monies during the session in accordance with financial regulations, and promote the Centre while adhering to Wave Active Limited's policies and procedures.

Key Responsibilities
  • Welcoming customers positively and ensuring efficiency of service and administration at reception.
  • Providing a friendly and efficient service to all customers.
  • Answering incoming telephone calls promptly.
  • Maintaining a clean and tidy reception area.
  • Controlling and cashing up all monies during the session in accordance with financial regulations.
  • Promoting the Centre and adhering to Wave Active Limited's policies and procedures.
Requirements
  • Excellent communication skills – face to face, telephone.
  • Knowledge of cash till operations and administration of cash returns.
  • Flexibility to adapt to changing demands of the business.
  • Ability to react positively to changes in policy and development into new or improved areas of service activity.
  • Commitment to following Wave Active Limited Policies and Procedures.
What We Offer

We are offering $41 per hour plus holiday pay for this role. The ideal candidate will be able to work 12 hours a week, including early shifts, late shifts, and weekends.


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