Customer Experience Director

4 days ago


Lewes, East Sussex, United Kingdom Wave Active Full time
Job Overview

We are seeking an experienced Duty Manager to join our team at Lewes Leisure Centre.

About the Role

This is a fantastic opportunity for a customer-focused individual to take on a key role in delivering exceptional customer care and service delivery.

Main Responsibilities
  • Customer Service: Deliver exceptional customer care and service delivery through effective team leadership.
  • Program Implementation: Develop and implement programs that meet customer needs, working closely with colleagues to ensure effective execution.
  • Performance Excellence: Drive results, meet targets, and adapt to changing priorities to enhance overall performance.
Essential Requirements
  • Strong customer-focused attitude with excellent interpersonal skills
  • Driven and enthusiastic approach with passion for providing exceptional service
  • Proactive mindset with ability to adapt to changing priorities
  • Excellent leadership and coaching experience with strong team player qualities
Working Arrangements

Lewes Leisure Centre, 21,980 hours per week (3-week rota including early, late & weekend shifts)

Salary

£21,980 per annum



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