Customer Service Representative

4 weeks ago


Lewes, East Sussex, United Kingdom WHSmith Full time

Job Role Overview

We are seeking a skilled Customer Service Representative to join our team at WHSmith in Lewes. As a Counter Assistant, you will be responsible for providing exceptional customer service to our customers, managing queues, and ensuring that customers can access the services they need quickly and simply.

Key Responsibilities

  • Deliver an exceptional customer service to all customers.
  • Manage queues and ensure that customers can access the services they need quickly and simply.
  • Meet high standards of governance and attention to detail.
  • Be part of a team and support colleagues.

What We Offer

We know you will work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we will reward you with a range of deals from retail partners that will help you save money and make memories.

About Us

WHSmith have occupied our place as the Hub of the High Street and in our customers' hearts for over years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

Working with Us

We are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us. We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and is committed to making a positive impact in our stores.



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