Customer Service Coordinator
1 week ago
Job Summary
Maximus is seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.
Key Responsibilities
- Manage daily appointment sessions, monitor progress, and backfill appointments as needed
- Coordinate with clinical colleagues to ensure seamless assessment processes
- Provide a professional and outstanding service to customers, adhering to CHDA vision and values
- Assist customers with form completion, maintain accurate records, and ensure confidentiality
- Perform administrative tasks, including filing, data entry, and equipment preparation
- Collaborate with internal stakeholders, including Team Performance Lead, to ensure session efficiency
- Communicate effectively with external stakeholders, such as General Practitioner surgeries and Department of Work and Pensions
Requirements
- GCSE level or equivalent, including Maths and English at grade C or above
- IT literacy, with good Microsoft Office skills
- Experience in dealing with internal and external stakeholders (preferred)
- Excellent written English, grammar, and punctuation for correspondence and record-keeping
Individual Competencies
- Demonstrable experience in an administrative or customer service position
- Able to prioritize tasks, manage multiple responsibilities, and maintain attention to detail
- Self-motivated, with ability to work unsupervised and use own initiative
- Ability to remain calm in difficult situations and provide a positive, enthusiastic approach to problem-solving
Key Contacts and Relationships
- Internal: Performance Director, Performance Manager, Assessment Centre Manager, Team Performance Lead, Healthcare Professional, Resource Manager, Business Support Manager, Service Delivery Lead, Local Health and Safety Advisor, Customer Relations Team
- External: DWP Performance Manager, DWP Colleagues (SPoC), Local customer support groups, Local GP Surgeries, Private travel supplier, Interpreting services
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