Customer Service Coordinator
3 weeks ago
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.
Key Responsibilities
- Manage and coordinate the day-to-day activities of the Assessment Centre, ensuring efficient and effective service delivery.
- Provide exceptional customer service, welcoming and greeting customers, and responding to their queries and concerns.
- Work collaboratively with clinical colleagues to ensure the smooth running of assessments and provide support as needed.
- Monitor session progress, backfill appointments, and identify opportunities for process improvements.
- Develop and maintain relationships with external stakeholders, including General Practitioner surgeries, Hospitals, and Interpreting services.
- Coordinate incoming and outgoing post, ensuring accurate and timely delivery of customer files.
- Perform administrative tasks, including data entry, record-keeping, and maintenance of reception areas.
- Participate in regular team meetings and contribute to the development of process improvements.
Requirements
- GCSE level or equivalent in Maths and English.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- IT literacy and proficiency in Microsoft Office.
- Experience in customer service or administrative roles (desirable).
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- The chance to make a real difference in people's lives.
About Maximus
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are committed to delivering high-quality services that make a positive impact on people's lives.
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