Customer Service Coordinator
4 weeks ago
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.
Key Responsibilities
- Coordinate and oversee the day-to-day operation of the Assessment Centre, managing sessions to optimize productivity and customer service.
- Manage customer interactions, including greeting and welcoming customers, responding to queries, and resolving issues in a professional and courteous manner.
- Work collaboratively with clinical colleagues to ensure the smooth running of assessments and provide support as needed.
- Develop and maintain effective relationships with internal and external stakeholders, including healthcare professionals, customers, and other teams.
- Provide administrative support, including data entry, filing, and maintaining accurate records.
- Contribute to the development and implementation of process improvements to enhance customer experience and service delivery.
Requirements
- GCSE level or equivalent in Maths and English.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- IT literacy and proficiency in Microsoft Office.
- Experience in a customer-facing role or administrative position.
What We Offer
As a valued member of our team, you will have the opportunity to develop your skills and experience in a dynamic and supportive environment. We offer a competitive salary, comprehensive training, and opportunities for career progression.
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