Customer Service Coordinator

1 month ago


Lewes, East Sussex, United Kingdom Maximus Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at Maximus. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments, and providing exceptional customer service.

Key Responsibilities

  • Manage daily appointment sessions, monitor progress, and backfill appointments as needed
  • Carry out reminder calls to customers and identify additional support requirements
  • Work collaboratively with clinical colleagues, teams, and stakeholders to ensure cohesion and workflow progression
  • Welcome and greet customers, arrange travel assistance, and provide professional service
  • Prepare and maintain rooms and equipment, complete daily checks, and update records accurately
  • Coordinate incoming and outgoing post, ensure files are checked and forwarded to the correct Assessment Centre
  • Carry out stop and searches for missing customer files, update records, and provide cover at other sites as needed
  • Perform general administrative duties, maintain and order stationery, and prepare confidential customer documentation

Requirements

  • GCSE level or equivalent in Maths and English, IT literacy, and good Microsoft Office skills
  • Experience in dealing with internal and external stakeholders, preferably in an administrative or customer service role
  • Good level of written English, grammar, and punctuation for correspondence and record keeping

Individual Competencies

  • Demonstrable experience in an administrative or customer service position
  • Able to demonstrate attention to detail, prioritization skills, and ability to work unsupervised
  • Ability to deliver work to set targets and specified standards, remain calm in difficult situations, and solve problems positively
  • Proven ability to make logical and solid decisions, be flexible and adaptable, and maintain confidentiality

Key Contacts and Relationships

Internal:

  • Performance Director
  • Performance Manager
  • Assessment Centre Manager
  • Team Performance Lead
  • Healthcare Professional
  • Resource Manager
  • Business Support Manager
  • Service Delivery Lead
  • Local Health and Safety Advisor
  • Customer Relations Team

External:

  • DWP Performance Manager
  • DWP Colleagues (SPoC)
  • Local customer support groups
  • Local GP Surgeries
  • Private travel supplier
  • Interpreting services


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