Service Coordinator

4 weeks ago


Lewes, East Sussex, United Kingdom Sussex Police Full time

Job Summary

This role is an exciting opportunity to join the Estates and Facilities Department at Sussex Police, working as part of a small but busy team across our Reception and Service Desk teams. As a Service Coordinator, you will be responsible for delivering a comprehensive service, recording and responding to customer queries via multiple routes, and ensuring all incidents, challenges, and service requests are managed through the Service Desk.

Key Responsibilities

  • Deliver a cost-effective service when purchasing items for Estates and Facilities, including sourcing products, suppliers, and quotes on request.
  • Use finance systems to process credit card payments, validate invoices, and credit notes.
  • Issue identification passes to visitors, contractors, and suppliers, directing them to parking facilities and classrooms.
  • Maintain and update relevant system(s) inputting joiners, leavers, and visitors, ensuring data is secure, accurate, and up to date.

Requirements

  • Educated to GCSE standard or equivalent experience in Customer Service.
  • IT literate with experience of using Internet, Microsoft Outlook, Word, and Excel.
  • Capable of communicating with internal and external contacts using a range of platforms.
  • Ability to work accurately and methodically with minimal supervision.

Why Work With Us?

  • Career progression opportunities.
  • Contributory pension scheme (LGPS).
  • Generous annual leave allowance.
  • Discounts for everyday spend.
  • On-site gyms and a range of sports clubs.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.



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