Customer Service Representative

2 weeks ago

Lewes, East Sussex, United Kingdom Brackenberry Full time

We are working closely with a local authority in Lewes to assist with the appointment of a Customer Advisor on a 1-month contract, which is highly likely to be extended at the client's discretion.

Rate of Pay: £11.44 - £14.31 per hour

Key Responsibilities:

  • Sending information sheets, guidelines, and website links to customers.
  • Taking the customers' full story into account when giving advice, provided by the single view of the customer in their Golden Customer Record.
  • Identifying and escalating complex cases and inconsistencies as appropriate.
  • Providing technical advice to customers having difficulties using self-service channels.
  • Proactively marketing the benefits of digital and self-service channels to all customers.
  • Demonstrating and coaching customers in the use of self-serve channels.

Qualifications:

  • A good standard of general education, including GCSE at grade C or above (or equivalent) in English and Maths, or qualified by strong relevant experience.

Please note:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.

We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1393553

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