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Customer Support Specialist
1 month ago
At Redline Group Ltd, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key responsibilities for this role include:
* Responding to customer inquiries via email and phone regarding reported issues.
* Logging calls and tickets as they are received by the team.
* Providing desktop support for Microsoft Windows and Office applications.
* Keeping customers informed on the progress of issue resolutions.
* Accurately updating tickets and ensuring timely resolution.
* Maintaining hardware and troubleshooting hardware faults.
* Investigating the root cause of errors to determine if they are software- or hardware-related.
The ideal candidate for this role will have experience in customer support, IT support, or a helpdesk role, with proficiency in MS Windows Server, MS SQL Server, scripting, fault-finding, and data analysis. Familiarity with the IoT ecosystem and web services/solutions is preferred, as is Azure administrative experience. Knowledge of networking, including TCP/IP, Ethernet, routing, switches, firewalls, and VPNs, is also essential.
This role is open to graduates with strong software skills. If you are a motivated and detail-oriented individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.
Key Skills:
* Customer support and service
* IT support and troubleshooting
* Microsoft Windows and Office applications
* MS SQL Server and scripting
* IoT ecosystem and web services/solutions
* Azure administration
* Networking fundamentals
What We Offer:
* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
* Professional development and training opportunities
Apply now to take the first step in your career as a Customer Support Specialist at Redline Group Ltd.
